Delivery Information

Can you ship to my country?

Masysz can ship single item orders or large orders to *worldwide*.

Please note, it's your own responsibility to find out about the import tax situation in your own country.

We do worldwide free shipping on standard shipping method. We can only list a limited amount of countries. We can not give you an approximate delivery time to other countries, where has more uncertainties during the delivery. Please understand.

Delivery time: before we can ship your order, masysz has to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Thank you for understanding!

I payed for express shipping but i am in a country which requires customs duty. How can i deal with this? 
 In consideration of our customers benefit, we will try our best to help customers to reduce customs duty value. However, customs duty is out of our control, customer have to afford the duty once it happens. We sincerely apologize for any inconvenience this may cause you. 

It is urgent that i receive my order through express shipping. 
 Masysz is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend that contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Notice: if you choose express shipping, please remember to leave your contact number, this is required for express shipping. Contact us for the express shipping option details.

Delivery: shipment email will be sent after your items have been shipped. Tracking information can be checked from your masysz account.

Attention: if you choose the free shipping option, your parcel would be directly delivered to your local post office or your mail box without tracking number. If it arrives to local postal office, you will receive notification from them to your mail box.

how does masysz.com ship my order to me?

Masysz currently ships small and medium sized orders by international couriers – china post air mail mostly.

We do offer free worldwide shipping, therefore the price that you see on product page is total price you will have to pay, unless you choose a shipping with tracking for extra $2.

How long will it take to delivery?

Total delivery time is composed of two parts: 
 the first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. In most cases this is 1-3 business days. 
 the second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. In most cases this is 1-4 weeks period.

How can i trace my order?

If you did choose a free shipping method, you won't be able to track the order as this is shipped via china post airmail flat rate (without registration no tracking).

If you did choose a airmail registered once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

Please note that delivery time is not affected whatever you choose free or registered airmails, its a same. The only difference is that you cannot track the package if it comes via airmail flat rate.